TELEPHONING
There are some expressions that you can use to make a phone call with someone:
I/ BEGINNING A CALL
- I’d like to speak to Mr. A, please.
- Just a moment. I will connect you…..You’re through now.
- Mr. A speaking.
II/ CHECKING INFORMATION
- Did you get my e-mail?
- It’s right here in front of me.
- I thought It would be quicker to phone than send you another message. I want to run through some of the arrangement for Tuesday…..
III/ ASKING THE CALLER TO HOLD
- Sorry to keep you waiting so long. Could you hold on a little longer? The network is very slow today.
- How long do you think it is going to take to find the information?
- I won’t be long now. Right. Here we are. The figures you need are…
IV/ASKING THE CALLER TO LEAVE THE MESSAGE
- I’M trying to get hold of someone in your sales department. Are you having problems with your phone systems? I was cut off earlier and now there is no reply .
- I’ll try the number for you. I’m afraid there’s no reply from the department. They must be at lunch. Would you like to leave a message. I’ll get someone to call you when they get back.
V/ MAKE SURE YOU UNDERSTAND
- Can I speak to Mr. A? I understand that she is looking after Sales while Mr. B in on parental leave.
- I am afraid she is not here at the moment. Can I take a message to her?
- Could you say that Mr. B called and ask her to call me back?
- Can you spell your name?
- I will pass on the message.
V/ ENDING A CALL
- Have we covered everything?
- You just need to let me know when you can send the report.
- I will send you a message when I get back to the office. Any way. Thanks for calling.
- No problem. I will wait to hear from you.
Giảng viên: Võ Thị Hải Huyền